Hi Kristina,
Thank you for your feedback. We’re sorry to hear about your frustration with the customs fees. We completely understand how unexpected costs can be disappointing. We’d like to kindly remind you that our shipping policy, which is available on our website, states that customs duties and fees are determined by your country’s regulations and are not something we can control. These charges are the responsibility of the recipient, as they are set by local customs authorities.
That said, we truly appreciate your support and want to ensure you have the best experience possible. If you have any further questions, feel free to reach out to us directly at contact@noviibyniki.com. We’re here to help!
Thank you for your understanding, and we hope to have the opportunity to serve you again in the future.